The Cost of Bad Onboarding

This summer I spoke to over 500 attendees of the Society for Human Resource Management conference on New Hire Onboarding. One of the key points of my talk was the ongoing financial benefit of integrating new hires into companies well vs. the immediate and long-term costs of doing it poorly.

It's critical to understand that all employers have new hire onboarding, whether they manage it or not. Research shows that organizations with structured onboarding programs enjoy a 60% year-over-year improvement in revenue per full-time employee and a 63% year-over-year improvement in customer satisfaction.1
  • Increased turnover
  • Diminished productivity
  • Reduced employee engagement
  • Loss of respect for the management and company
  • Degradation of the company brand
To what extent does your onboarding process fit the needs and expectations of your top talent? To what extend does it detract or contribute to your company’s bottom line?

For additional insight and strategies on this topic, download my new white paper, “New Hire Onboarding: Guidelines for Boosting Employee Performance & Retention.” Please feel free to download any other whitepapers of interest directly from my site.

Amy Hirsh Robinson, Principal, Interchange Group
Workforce Strategies for the New Economy

1Source: The Aberdeen Group, “Onboarding: The First Line of Engagement,” February 2010.